After interrogating them about their stay in Paris - the couple had
been enjoying a brief holiday in the capital city for their 10th wedding
anniversary - the officer said he had no problem with them and there
was nothing else he could ask the couple.
The Delta employee then explained that the pilot had decided to ask
them to leave as one of the crew members had felt “uncomfortable” in
their presence, as the crew member had reportedly seen Mr Ali hide his
phone as they walked by, and that Mr Ali had been sweating and
saying “Allah”.
Mr Ali said he had been texting his mother to let her know they had
safely boarded the plane as she would be picking them up from Cincinnati
airport.
"I wanted to get on that plane so badly. I didn't care about my
privacy, I just wanted the captain to see my phone so he could see we
were just texting our parents," she said.
Her husband added he might have been sweating due to poor air
circulation on the plane as it had been on the tarmac for about 45
minutes.
"We just went straight to the terminal and they booked us on the next
flight home, so they know we didn't do anything and we know that we
didn't do anything," said Ms Ali.
The couple, who have three young children under the age of five, were booked into a hotel by the airline overnight.
"I told my four year old that you'll see me tomorrow, in another nine hours," she said. "But that didn't happen."
The couple was interrogated again by a US customs agent at the airport the next day.
When Mr Ali asked what they had done wrong, the agent said: “You have
done nothing wrong, unfortunately this is the way the world is right
now. It is Delta’s word against yours.”
They finally boarded the plane and Ms Ali said she still felt scared.
"We now know that just because you're on the flight doesn't mean you won't be asked to leave - until you're airborne," she said.
The Council of American-Islamic Relations has filed a complaint
against the airline and said that the couple had been discriminated
against.
“By falsely construing their simple and normal actions into something
scary and threatening, it is clear that Mr and Mrs Ali were being
singled out due to their Muslim appearance and name,” wrote staff lawyer
Sana Hassan.
Delta Air Lines spokesman Morgan Durrant responded: “Delta condemns
discrimination toward our customers in regards to age, race,
nationality, religion, sexual orientation or gender. As a global
airline that brings hundreds of thousands of people together every day,
Delta is deeply committed to treating all of our customers with respect.
Delta continues its investigation into this matter and will issue a
full refund of these customers’ airfare.”
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